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POLICIES
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Payment:

  • Lessons are ALWAYS paid in advance
  • Lessons are ALWAYS purchased in sets of 4 or more i.e. (4) 30, 45, or 60 minute lessons
  • Payment Date - Current Students: If continuing, (4) lessons are paid on or before the last lesson of the current set
  • Payment Date - New Students: If continuing, (4) lessons paid at the end of the free intro lesson
  • Payment Types: check or cash (credit card via PayPal or Google Checkout with an additional fee is possible)
  • Returned Checks: $20 plus applicable cost of collections

Scheduling:

  • Lessons can be scheduled once a week or once every 2 weeks
  • Irregularly scheduled lessons are okay; subject to my availability

Timeliness:

  • Knock LOUDLY on the door at your lesson time
  • DON'T KNOCK BEFORE YOUR LESSON TIME; you will interrupt the previous student
  • If you're late, your time will not be extended/made-up; CALL IF YOU WILL BE 15+ MIN. LATE; else, no show assumed

Cancellation - Notification of 1 Week or More :

  • Lesson credit is NOT deducted; NO CONSEQUENCE
  • Lessons ARE extended by your normal lesson frequency (i.e. 1 or 2 weeks) at your normal day/time

Cancellation - Notification between 1 Week and Lesson Start Time :

  • Lesson credit IS DEDUCTED and CONVERTED TO MAKE-UP TIME
  • Lessons are NOT extended by your normal lesson frequency (i.e. 1 or 2 weeks)
  • You must notify me BEFORE your lesson starts to convert your cancelled lesson to make-up time

Cancellation - No Show without Notification

  • Lesson credit IS DEDUCTED and LESSON CREDIT LOST FOR THAT LESSON
  • YOU MUST CONTACT ME TO CONFIRM YOUR INTENT TO CONTINUE LESSONS WITHIN 24 HOURS OF YOUR NO SHOW, or I will assume you want to discontinue lessons, and I will remove you from the schedule

Students with Irregularly Scheduled Lessons:

  • After a lesson is scheduled, you can reschedule your lesson 1 TIME ONLY and is subject to my availability
  • No Notification/No Show and Rescheduling policies apply; if you cancel, your lesson is NOT converted to make-up time

Make-Up Time:

  • MAKE-UP TIME IS NOT REGULAR LESSON TIME; make-up time can be scheduled OUTSIDE OF YOUR REGULAR LESSON TIME by a) adding time to your regular lesson(s) and/or b) scheduling additional lesson(s)
  • Scheduling make-up time is NOT GAURANTEED and is subject to my availability
  • Make-up time is NOT AUTOMATICALLY SCHEDULED; let me know when you want to schedule your make-up time
  • You must be an active, paying student to use your make-up time; make-up time does not extend your lessons if you are discontinuing

Rescheduling:

  • A lesson can be RESCHEDULED 1 TIME and is subject to my availability
  • Lesson credit is lost if you cannot attend RESCHEDULED regular or make-up lesson

Moving Day/Time:

  • Lesson day and/or time can be moved temporarily or permanently, but new day/time is subject to my availability

Bad Weather:

  • Lessons will be held during bad weather unless I notify you otherwise
  • If there are bad weather school closures in your or my area, the Cancellation - Notification of 1 Week or More policy applies; YOU MUST NOTIFY ME THAT YOU ARE CANCELLING
  • If there are no bad weather school closures in your or my area, all policies apply as usual

National Holidays:

  • Lessons will held on national holidays unless I notify you otherwise
  • All policies apply as usual

Refunds:

  • All lessons, make-up time, and gift certificates are not refundable; no exceptions

Stopping/Discontinuing:

  • You may stop/pause lessons as desired; all policies apply; your previous lesson day/time is not guaranteed upon restart
  • You may discontinue lessons by notifying me and/or not paying for the next set of lessons on the payment due date

Gift Certificates:

  • All policies apply

Expiration:

  • Unused lesson credits: Expire 6 months from last payment date
  • Make-up time: Expires when you stop or discontinue lessons
  • Gift certificates: Expire 1 year after the date issued
Revision: 4.20090518